1:
INITIAL OPERATIONS CHALLENGES

2: PROJECT
BACKGROUND

3: ALLIANCE
ACHIEVEMENTS

1: Initial Operations Challenges

• 
  Assist the District Board of Directors
  in making the transition from a rural district to a dynamic
  public utility.
• Provide the District with the state-of-the-art
  management, administration, and technical services necessary
  to meet the challenges of explosive residential growth.
• Expand District utility management
  capabilities to include wastewater treatment, collection,
  and administration.
• Develop a plan to provide superior
  drinking water quality to meet the rapidly increasing water
  demand in Missouri’s fastest growing population center.

2: Project Background

Alliance successfully operates, maintains,
and manages St. Charles PWSD #2, the largest public water
supply district in the state. More than 30,000 customer water
accounts and 10,000 customer sewer accounts serve a population
of greater
than 110,000.

Reporting directly to the district Board
of Directors, Alliance provides full business management services,
including utility billing, customer collections, customer
service, planning, administration, and management.

3: Alliance
Achievements

• Alliance’s planning and administration
  services have made it possible to accommodate new
  water supply and
  distribution systems for more than 1,400 new customers
  per year over the last 5 years.
• Alliance developed and implemented an award-winning
  water supply plan to replace the District’s problematic
  deep well potable water supply with an innovative wholesale
  water supply configuration. The project involved
  negotiation
  of a cost-effective long-term agreement with the City of
  St. Louis, followed by design and construction of
  transmission
  and storage facilities. Facilities included a 42-inch transmission
  main under the Missouri River, 13 additional miles
  of transmission
  main ranging from 24 to 42 inches in diameter, and a two
  million gallon ground storage tank and pumping station
  with
  an overall supply capability of 38 million gallons per
  day.
• Alliance coordinated with District consulting
  engineers to provide potable water in a service
  area of
  more than 430 square miles, serving all or part
  of three sizeable cities, numerous smaller communities,
  and a large unincorporated area.
• Alliance negotiated territorial agreements
  with several adjacent public utilities and wholesale supply
  agreements with secondary municipal users.
• When a localized group of customers brought concerns about varying water pressure during peak periods, Alliance worked closely with a design consultant to address the problem and also address future growth. The number of customer complaints went from many to none.
• When utilities in St. Charles County were required to become part of Missouri One-Call, the number of water and sewer locate requests soared from an average of fewer than 100 per month to as many as 2,000. Alliance managed the increase with no decline in service for routine customers or area contractors.
• In 2005, the District proposed a new contract with Alliance: for project management services.
• By replacing a 50,000 gallon water storage tower with a 1.0 mg tower, New Melle residents benefit by getting a lower (better) fire insurance rating, lowering insurance costs.
• Introducing on-line bill pay in 2005 has further reduced administrative costs for the District. The convenience of credit card payments online or by phone also helps avoid service disconnections.